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Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.
In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.
It includes:
- Using the demanded quality deployment chart.
- Using and promoting quality charts.
- Using quality control process charts: QFD at the pre-production.
- Quality deployment and reliability deployment.
- Quality development in the construction industry.
- QFD for the service industry.
- QFD for software development.
- Sales Rank: #649364 in Books
- Brand: Brand: Productivity Press
- Published on: 1990-09-01
- Original language: Spanish
- Number of items: 1
- Dimensions: 1.29" h x 8.77" w x 11.30" l,
- Binding: Hardcover
- 400 pages
- Used Book in Good Condition
Language Notes
Text: English (translation)
Original Language: Japanese
Most helpful customer reviews
9 of 9 people found the following review helpful.
Best collection of Japanese QFD case studies available.
By A Customer
Dr. Yoji Akao, co-founder of the QFD methodology edits more than 25 QFD case studies from Japanese companies including Toyota, Komatsu, Matsushita, and NEC in industries far ranging from manufactured and assembled products, construction, chemical process, service, and software.
Comprehensive QFD is introduced to forever dispel the mistaken notion in the West that QFD is a House of Quality. The intense detail to other essential deployments such as quality deployment, function deployment, subsystem deployment, reliability deployment, cost deployment, technology deployment, concept development, part deployment, process deployment, QA and QC process sheets are displayed in exacting charts and tables accompanied by explanatory text by the very engineers that headed up the projects.
Mastering the case studies in this book is prerequesite to attaining QFD Master status.
0 of 0 people found the following review helpful.
Must Have
By Marco G F Capozzi
This book is a collection of different applications of QFD in totally different fields. It is NOT a step-by-step- procedure for building the house-of-quality and stuff like that, try somewhere else if you're after these pieces of information. Nonetheless, it shows how QFD has been applied to a number of different fields, and what improvement it brought.
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